Relevance regained from top-down control to bottom-up empowerment - Johnson, H. Thomas (New York : The Free press, 1992)
Includes bibliographical references (p. 207-216) and index.
Keywords: Management information systems; Managerial accounting; Management information systems; Suggestion systems; Total quality management -- -- Data processing; Customer relations -- -- Data processing; Industrial management; Industrial management -- -- Data processing; Competition